New Charter Intelligence
Managed IT for growing businesses
New Charter Intelligence looks after the technology that small and mid-sized businesses run on — the help desk, the security, the laptops, the accounts — so your team can get on with their work.
We work with clients across the United States under ongoing service agreements, shaped around what each business actually needs.
What we look after
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Help desk
Day-to-day support for your people, by phone, email, chat or Microsoft Teams.
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Security
Endpoint protection, monitoring, and response when something looks wrong.
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Compliance
Policies, controls and evidence for regulatory and cyber insurance requirements.
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Backup and recovery
Managed backup of your systems and your data.
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Devices
Procurement, setup, monitoring and replacement, from first boot to retirement.
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Accounts and access
Joiners, leavers, permissions and identity.
How we work
We start by learning your environment, then agree the scope in writing and take it from there. It's an ongoing relationship rather than a number you call when something breaks.
Our technicians work through Charter Intelligence, our own service platform. It handles much of the routine automatically and keeps the history of your environment in one place, so when a person does pick something up, they already have the context.
Get in touch
Looking for an IT partner, or want to talk something through? Email us at hello@newcharter.support.
Already a client? Sign in to the support portal at the top of this page.