SMS Support
Last updated: July 8, 2026
New Charter Technologies offers SMS/text messaging as one channel for delivering IT support to authorized users of our client companies. Messages are transactional customer-care messages only: troubleshooting guidance, issue and ticket status updates, identity-verification codes for active support requests, service or security notifications, and resolution confirmations. We do not send marketing or promotional messages.
Text messages are sent from (413) 288-6268. Message frequency varies based on your active support interactions. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
Privacy
Mobile information, including mobile phone numbers and opt-in data, is not shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy and Legal Terms.
SMS support updates
Enter the mobile number on file with your New Charter client account. Check the box and submit to opt in; submit with the box unchecked to opt out. Submitting is entirely voluntary.